Terms of Service

KOLA is a platform. When you buy a ticket, you are buying from the event organizer, not from KOLA. The organizer sets the price, decides who gets in, runs the door, and is responsible for the event happening as advertised.

We handle the transaction, issue the ticket and take a fee for doing so. Payment is processed by Stripe into the organizer's own account. If an event is cancelled, moved, oversold, or is not what was described, that is a matter between you and the organizer — though we will help, and in the cases described in our Refund Policy we act automatically.

Some events on KOLA are listings: we show the night so you can find it, and the tickets are sold somewhere else entirely. Those pages say whose site sells them and link straight to it.

We take no money for those, issue no ticket, and hold no record of your purchase. Whatever you buy there is between you and that seller, under their terms — including their refund policy, which is not ours.

You need an account to hold tickets. Keep your login details to yourself: anybody with access to your account has access to your tickets, and a QR code is all it takes to get through a door.

You must be old enough to enter into a contract where you live. Individual events may set their own age limits, which are enforced at the door by the organizer, not by us.

If somebody sends you a ticket at an address that has no KOLA account, we create one for that address so the ticket has somewhere to live. You can close it at any time from your account settings.

A ticket is a revocable licence to attend an event, not property. It admits one person once, at the discretion of the organizer and the venue. Organizers and venues may refuse entry for the reasons they are entitled to refuse it — intoxication, age, behaviour, capacity, or their own published conditions.

Each admission has its own QR code. Screenshots of a ticket you have transferred stop working, because the code changes when the ticket moves.

When an event is sold out you can join its waitlist. That is not a ticket and not a promise of one: it puts you in line for a seat if one comes back.

If one does, it is held for you for fifteen minutes and we email you. After that the hold ends and the seat goes to the next person in line. Places are offered in the order people joined, except that somebody who wants more seats than are free keeps their place while a smaller order is filled first.

An organizer can put you on the guest list. A free ticket works exactly like a paid one at the door and can be taken back by the organizer at any time before the event, which a paid ticket cannot.

If an organizer cancels the event, there is nothing to refund on a free ticket — but you are told it is cancelled the same as everybody else.

KOLA charges a service fee on the ticket price, shown separately at checkout and paid by the buyer. Card processing is charged at cost and also shown separately. Neither is hidden in the ticket price, and the total you approve is the total you pay.

Where sales tax applies it is calculated at checkout based on the event's location and the organizer's tax registration.

You may send a ticket to somebody else through KOLA. Doing so moves the ticket to them and stops your copy working immediately.

Reselling tickets outside KOLA is not allowed. A ticket sold on another platform, or privately, cannot be re-issued to its buyer and may be voided. This exists to protect people from buying screenshots of tickets that don't work.

Organizers are responsible for their events being real, accurately described, lawfully run, and properly licensed. You must hold the rights and permissions you need for the venue, the performance and the audience you're admitting.

You are the seller of record for your tickets. Funds are paid into your own Stripe account, less KOLA's fee. You are responsible for your own tax obligations, for honouring the refund terms you have set, and for refunding buyers in full if you cancel.

We can remove an event, withhold funds, or close an account where we have reasonable grounds to believe an event is fraudulent, unsafe, unlawful, or that a chargeback risk would otherwise fall on buyers.

We work hard to keep KOLA running, but we don't promise it will be available without interruption, or that the door will scan on a venue's wifi. Where a scanner cannot reach the internet, organizers should have a fallback — a printed list is not a failure of your ticket.

Except where the law says otherwise, our liability to you for anything arising out of your use of KOLA is limited to the fees we charged you on the transaction concerned. We are not liable for the event itself: whether it happens, what it's like, or what occurs there.

Nothing here removes rights you have under consumer protection law, which vary by where you live and which we do not attempt to override.

You can close your account at any time. If you hold tickets to events that haven't happened yet, closing your account cancels them and returns the seats to sale — you will not be refunded for them, so ask for a refund or pass them on first. We tell you this before you confirm.

We may suspend or close an account that breaches these terms, is being used fraudulently, or is being used to harm other people on the platform.

You agree to these terms when you create an account — there is a box to tick, it is not ticked for you, and we record which version you agreed to and when. Agreeing to these terms is separate from agreeing to receive emails about shows; that is its own choice, and you can change it whenever you like.

We may update these terms. If a change materially affects you, we’ll say so by email and ask you to agree again, rather than quietly changing the date at the top. Until you do, the version you agreed to is the one that applies to you.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

Questions: support@kola.fm.