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Handling refund requests
Requests appear under Refunds in the menu, with a count beside it, and in the bell. Each one shows who, how much, which show, how soon it is, and what they said.
Oldest first — somebody has been waiting longest on the top one.
Approving
The money goes back immediately, the seat returns to sale, the ticket stops working, and KOLA's service fee comes back to the buyer too.
Stripe's processing fee is not returned. That cost stays with you — it is Stripe's rule, not ours.
Declining
Declining asks for a short note to the buyer saying why. It goes in the email telling them no, and it's what you'll want if they ever dispute the charge with their bank.
Every decision is kept under Refunds in the menu, with your note.