Help
Handling refund requests
Requests appear at the top of **Payments**, and in the bell in your sidebar. Each one shows who, how much, which show, how soon it is, and what they said.
Oldest first — somebody has been waiting longest on the top one.
Approving
The money goes back immediately, the seat returns to sale, the ticket stops working, and KOLA's 3% comes back to the buyer too.
Stripe's processing fee is not returned. That cost stays with you — it is Stripe's rule, not ours.
Declining
Add a note. It is sent to the buyer, so a no is never just silence, and it is what you will want if they ever dispute the charge with their bank.
Every decision is kept in **Payments → Refunds**, with your note, indefinitely.