When you get paid
Ticket money goes straight into your own Stripe account, not ours. KOLA never holds it.
What KOLA controls is when it can be paid out to your bank.
First it has to clear
Card payments sit pending with Stripe for a few days before they can move anywhere. Nothing can be paid out until they clear, whatever else the page says.
That is Stripe's timing, not ours, and it gets faster as your account builds history. A brand new account can wait a week for its first one.
Then the hold
By default everything is held until five days after the event starts. That is what keeps refunds funded: if a show is cancelled, everybody is refunded in full, and that only works if the money is still there.
Some organizers are set up with a share released before the event. If that applies to you, it is a share of what you've sold — but only money that has cleared can actually leave, so early on you may be able to take less than the share.
Asking for it
The owner presses Request payout in Payments. It asks for everything that is ready, and you can add a note. KOLA checks what you owe in refunds, then sends it — you're emailed at your contact email when it's on its way, and it usually reaches your bank a day or two after that.
One request at a time; you can withdraw it while it's waiting. The full sequence is on your Payments page under How payouts work, and every past payout has a statement you can export.