Sending a ticket to somebody else
Open My account → Tickets and tap Send to a friend on the ticket, or open it and tap Send to someone else. If you have more than one for that night, you choose how many.
Then their first and last name, which go on the door list, and their email, twice — the second time is what catches a typo that would send it to a stranger. The address is shown back to you on its own, and nothing goes until you press Yes, send.
They have to accept it. They get an email, and the ticket waits at the top of their tickets with Accept ticket and Decline. It's theirs once they accept.
They don't need an account first. If they've never used KOLA, the email signs them in, and they accept it from there.
Until they accept
It's under Sent in your tickets, saying Waiting for them to accept, with Recall to take it back. Once they've accepted, it says Accepted, and it's theirs — it can't be taken back.
If they decline, it comes back to your tickets, and you're told.
What happens to your copy
It stops working the moment you send it — screenshots included. While it waits for them, nobody can use it: not you, not them, not at the door. If it comes back to you, it has a new code.
There is only ever one valid code per admission, which is what stops the same ticket getting two people in.
When you can't send one
Once the show has ended — or once it has started, for an event with no finish time — or if the event is cancelled. They have to accept it by then too. A ticket that has already been scanned or refunded can't be sent.
It affects refunds
Once you've sent a ticket, you can't ask for a refund on that order — including any tickets on it you kept. A refund covers the whole order, and it would cancel the ticket you gave away. If it comes back to you, because they declined or you recalled it, you can ask for a refund as usual.
Transferring is not selling. If the event is cancelled, the money goes back to whoever paid — you — not to the person holding the ticket.