Where are my tickets?
Sign in and open My account → Tickets. Every ticket you hold is there, each with its own QR code for the door.
There is nothing to print and no PDF to lose. If you can open the site on your phone, you can get in.
If you can't see one you paid for
Check you are signed in with the same email you used at checkout. That is the single most common cause — people buy with one address and sign in with another.
If it is the right account and the ticket still isn't there, email support@kola.fm with the order reference from your confirmation email and we will find it. Do not buy a second one.
Somebody sent me a ticket
You accept it first. The email's Accept my ticket button takes you to your tickets, where it waits at the top with Accept ticket and Decline. Until you accept, it won't get you in, and whoever sent it can still take it back.
If you had never used KOLA, an account was made for you when the ticket was sent, and the same button signs you in. The first time, you add your name, a password and a few details — once. Signing up separately with the same address will tell you the account already exists, so use the button.