The date or venue changed
Your ticket stays valid for the event as changed. A new date or a new room does not cancel it, and you don't need to do anything to keep it.
We email you when something material moves, so check the address you bought with.
If the change doesn't work for you
Whether it entitles you to a refund is the organizer's decision, and depends on how significant the change is. A room swap across the street is not the same as a date moved by three months.
If refunds are allowed on the event, ask through **My account → Orders** as normal. If they aren't, or the window has closed, email support@kola.fm and we will put it to the organizer — a change they made is a fair reason to ask, even outside the usual rules.
Or pass it on
Sending the ticket to somebody who can make the new date is instant, free, and does not need anybody's permission.