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Running events

Creating an event

**Partners → Events → Create event.** You need a title, a venue, a date and at least one ticket tier before it can go live.

Times are entered in the venue's local time. A New York show is set in New York time wherever you happen to be sitting.

Ticket tiers

Capacity is set per tier, not per event. GA 100 and VIP 50 is an event with 150 tickets.

You can raise a tier's allocation whenever you like. You can lower it down to the number already sold, but not below — that would take a ticket off somebody who has one.

What you can change after publishing

Most things: title, description, line-up, tier names and prices for future buyers, and allocations.

Your refund policy is the exception. Once a ticket has sold you can make it more generous but never stricter, because people paid on the strength of it.

Still stuck?

Tell us what happened and we'll come back to you. A person reads these.

This is where the reply goes, so check it.

If it's about an order, include the reference from your Orders page.