Signing in, and your account details
There are two ways in: Continue with Google, or an email address and password. You need an account to buy tickets — it is where they live.
Signing up with email, we send a six-digit code to type on the page rather than a link. It usually arrives within a minute; check spam if it doesn't, or use Send a new code.
Google or password — use the one you started with
If you signed up with Google, there is no password on the account, so an email-and-password login says they don't match. Use Continue with Google.
If you'd like a password as well, sign in with Google and set one under My account → Profile → Change password.
Trying to sign up again with an address that already has an account tells you so, and offers to log in or reset the password instead.
Forgotten your password
Use Forgot your password? on the log-in page. We email a link to a page where you choose a new one. Passwords need at least 8 characters.
If nothing arrives, check you're using the address you signed up with — and if you signed up with Google, there is no password to reset.
Changing your email
Edit it under My account → Profile and save. We email the new address to confirm it, and nothing changes until you click that link. Your tickets come with you.
It is the address you sign in with and where your tickets are sent, so change it here rather than opening a second account.