Resources
Guides for organizers.
Setting up, selling, the door and getting paid, written to be read by somebody in a hurry.
Getting started
- Selling on KOLAHow to start, and what it costs.
- Creating an eventWhat you need before you can publish, and what you can change after.
- Setting up payouts, and your settingsConnecting Stripe, what each status means, and the sales emails you can switch on.
- Your public organizer pageLogo, banner, bio, links and the address fans find you at.
Selling tickets
- Tiers, presales, sale times and the waitlistOpen tiers on a date or when the one above sells out, lock them with a password, and handle the waitlist.
- Discount codesPercentage or fixed amount off, for one event or all of them, with a limit and start and end dates.
- Hiding tiers and marking sold outControl what's on sale without deleting anything.
- Comps and the guest listFree tickets for guests, issued by email, scanned like any other.
- Charging sales taxOne rate per event, added to the ticket price. You file it yourself.
On the night
Money and refunds
- When you get paidMoney lands in your own Stripe account. Here's when it can leave.
- Setting your refund policyAllow refunds up to a deadline, or say all sales are final.
- Handling refund requestsWhere they appear, and what happens when you approve one.
- Orders, and refunding one yourselfFind an order, refund it in full, and export the lot.
- Changing, cancelling or deleting an eventWhich changes tell ticket holders, and what cancelling does to the money.
Your crowd and your numbers
Can’t find it? The help centre has every question, and a way to reach us.
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